New measures to support members during COVID-19
1 April 2020 premium increase has been deferred
We have deferred our 1 April 2020 premium increases to 1 October 2020. This means all premium payments up to 30 September will be at the current rate. If you have pre-paid your premiums, you don’t need to do anything, as you have already paid the current premium rate.
Cover for COVID-19 under all hospital policies
All members with a hospital policy will be fully covered if admitted to hospital as a private patient due to COVID-19. This includes members with Smart Starter Bronze Plus, regardless of the exclusions and restrictions that apply on this policy. Normal waiting periods apply for new members.
Options for financial relief
If you are experiencing financial hardship because of COVID-19, options are available for financial relief.
We encourage you to contact our Member Services team to discuss your situation and the options available. Each submission will be reviewed confidentially and, on a case-by-case basis.
Continued access to allied health services
To continue accessing health services at this time of social distancing and isolation, we have extended our Extras benefits to cover allied health consultations provided by phone or video.
Currently, this applies to the following services:
- Speech pathology
- Occupational therapy
Tele-health and video consultations need to be claimed by sending us an invoice via our app or Online Member Services after the service has occurred. These services cannot be claimed through HICAPS at this time.
Hospital in the home services
For our members managing acute and chronic conditions, particularly those that fall within high-risk groups for COVID-19 including the elderly and those at an increased risk of infection, we have arrangements with a range of providers that offer Hospital in the Home services, ensuring you can receive your treatment safely at home. These services cover a variety of areas, including:
Oncology and Home Infusion Services
Provision of IV antibiotics
With a referral from your doctor, you may be suitable to receive treatment at home. Please speak with your doctor to understand your suitability for Hospital in the Home treatment and contact our Member Services team to discuss what we can offer as part of your health cover with us.
Temporary suspension of non-urgent elective surgery
Earlier this week, the Prime Minister announced that all non-urgent elective surgery will be suspended in private and public hospitals, effective from midnight on 1 April 2020.
All members with pre-booked admissions need to contact their medical practitioner and hospital as soon as possible, to determine the status of their pending surgery.
Our continued service levels during COVID-19
We have been proactively implementing measures to allow us to continue serving our members as the COVID-19 pandemic continues to escalate. Please rest assured that we anticipate no significant changes or disruptions to the normal level of service provided.
Together with servicing our members, the health and wellbeing of our staff is of paramount importance. Although we have not experienced a case of COVID-19, we must put in to practice measures to reduce any potential risk to our team and the community, which include remote working arrangements. We thank you for your patience for any short delays you may experience during this time.
So please don’t hesitate to still contact us with any enquiries about your health cover, particularly if you have an upcoming admission. Now is also a good time to ensure you have set your login details for our new Online Member Services. Submit your claims, update your payment and other details, check your limits and other policy information, and request a time for us to call you - all online on any device.
Information on Avant’s preparations can be found here.
Avant Mutual website has a comprehensive set of FAQs about the disease, testing, isolation, and medico-legal ramifications.