In February this year, we conducted our annual member satisfaction survey. It’s one of the tools we use to gauge how satisfied you are with our products and service, as well as to seek insight and feedback. The information these surveys provide is actively used to improve our health insurance products and to provide you with the best possible service.
We would like to thank all members who participated in our annual member survey for 2018. With close to 1,700 responses, we have received fantastic insights into what we are doing well and what requires more attention.
Overall member satisfaction
Our 94% satisfaction rating is proof yet again that our service and products are highly valued by you. We strive to live by our promise to you, being personal and expert service, and will continue to use your feedback to fulfil this commitment.
Thank you and congratulations
We thank everyone who took the time to participate in the survey. All members who completed the survey by the closing date were automatically entered into a draw to win one of five $100 Westfield XS EFTPOS Gift Cards.
Congratulations to our five winners!