We pay close attention to what you say about our products. This is to ensure we continue to deliver high-quality health insurance products, personalised service and the value for money that we believe you and the medical profession deserve.
Over the last few years we have received a great deal of positive feedback on our optical and dental limits and have now increased benefits further. We have also introduced new limits on our extras products, effective 1 April 2018.
These changes were included in our recent premium notifications to members. In case you missed them, we’ve set them out below:
We’ve doubled the combined limit* for general and major dental from $800 to $1,600 per person.
*Fixed limits apply for most services
We’ve increased your optical limit from $500 to $600 to spend as you choose on frames, lenses and contact lenses every two years. No sub-limits.
We have also increased fixed benefits on some of our more frequently used dental items, so you’ll get more back at the time of claiming.
Earlier this year we made a change to how our optical limit works – moving from a rolling two-year limit to a fixed two-year period. This was implemented to make it easier for you to know how much you have to spend and when your limit is due to reset.
Committed to delivering better value
While affordability is one of the top priorities for the health insurance industry, we believe in offering you great value and quality at sustainable prices. We will continue to seek insights and feedback from you to help us shape improvements, to our service and our products.
If you have any queries on your extras products or need assistance in making the right choice, simply get in touch with our expert Member Services Team on 1800 226 126 or email us at email@example.com